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Creative Cloud Desktop App Installer is Stuck

May 3, 2017, 8:38 am
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Hi there,

 

I'm having issues with installing the CC desktop app itself (not the apps within it). I uninstalled it as I was having issues with anything loading, but now I am unable to reinstall it. Each time I've tried, it either gets stuck at 2% or 33%, with no signs of advancement even after an hour of letting it simmer.

 

Screen Shot 2017-05-03 at 10.36.43 AM.png

 

I've tried the "change the permissions to read & write" advice, the "navigate to this folder and remove this stuff" advice, my firewall is off, I've restarted my Mac a couple times and then tried... Nothing. I'm worried that I may have deleted an important adobe file that needs to exist to download any of the apps now? Is that something that can happen? I don't know much about the back-end stuff, so I very well could have messed something up while navigating to folders and removing files.

 

Anything else I can do to resolve the problem?

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How to fix error code C191 in Adobe XD

June 25, 2019, 11:47 am
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i have windows 10. i come trying install program Adobe XD in my computer. but i do not have very success. i have a error during install what in 99% occurs the error.

 

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:20.1.12.4

FATAL: Error occurred in install of package (Name: UWPAssets Version: 20.1.12.4). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETRD540.tmp\1\SparklerApp\SparklerApp.appx
20.1.12.4
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD540.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

Microsoft.VCLibs.Desktop.140.00
14.0.27323.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD540.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Deskto p.appx

Microsoft.NET.Native.Framework.1.3
1.3.24201.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD540.tmp\1\SparklerApp\Dependencies\x64\Microsoft.NET.Native.Framework.1. 3.appx

Microsoft.NET.Native.Runtime.1.4
1.4.24201.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD540.tmp\1\SparklerApp\Dependencies\x64\Microsoft.NET.Native.Runtime.1.4. appx


false

with error code -1073740791

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

 

I tried to update Windows but the error was not fixed.

I tried to update the application in the microsoft store, but it was not fixed either

I also tried active permissions but it was not fixed.

 

HELP ME!!!

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Exit Code 183

June 26, 2019, 9:33 am
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Trying to install Adobe XD June update but get:

 

Exit Code: 183

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:20.1.12.4

FATAL: Error occurred in install of package (Name: UWPAssets Version: 20.1.12.4). Error code: '183'

WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD/PluginCleanup.exe" failed with exit code: -1073740791

-------------------------------------------------------------------------------------

 

I tried all of the tips in this Error code 183 when installing XD on Windows  and still no success. One thing I noticed is that the link says "CSDKConfigurator.exe" whereas my error says "PluginCleanup.exe". I updated the permissions for both, still with same failed results. This is on an administrator work account, so creating another local admin account isn't the best workaround. Help?

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Request: Direct Download For Adobe Illustrator 2015.3 (20.1.0)

June 27, 2019, 8:05 am
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One of our tools requires this version of Adobe Illustrator and we can no longer install it via Creative Cloud which now only goes back to version 22.1. Will you please provide us with the direct download of Illustrator 2015.3 (version 20.1.0)? Thank you!

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Adobe Creative Cloud - roaming profile space issue

August 22, 2018, 2:37 pm
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Since Adobe Creative Cloud has been installed on my machine I exceed my profile space every couple of days. I've then spent 1/2 hour hunting down odd files under C:\Users\username\AppData\Roaming that I feel I can delete.

 

I changed these paths for testing but still no luck. My roaming profile space was again over the limit.

 

From ACC Apps:
Install location (from default folder to C:\ Drive (Creative Cloud Files) )

 

From ACC files:
Folder location (from default folder to C:\ Drive (Creative Cloud Files) )

C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock\assets and deleted 85MB of files.

 

Maybe you guys have a better solution.

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When I open my Creative Cloud application it asks me for my serial number?

June 17, 2013, 2:36 pm
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If you are being prompted to enter your serial number when opening your actively subscribed Creative Cloud application then there maybe missing account information.  Please see Creative Cloud products prompt for serial number on launch | CCM - http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html for additional information.

 

In addition if you are facing difficulties reaching the activation server please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  Also if you are managing a network please see the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

 

Finally for additional information on managing your Creative Cloud account please see Manage your membership | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.

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I have CS5 and am changing computers. How do I re install in my new computer?

October 22, 2015, 8:22 am
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I have CS5 and am changing computers. How do I re install in my new computer?

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Re: Unable to reach Adobe servers

May 31, 2019, 2:44 pm
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2019 and i am having the same difficulties . Like am am starting to get fed up with Adobe at this stage

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Transfer log in to new PC

June 30, 2019, 2:42 am
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If I sign out of my existing PC and sign in to my new one will I still be able to continue using CC on the old one  and if so for how long?

 

Thanks

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Can't install Adobe XD - Exit Code: 183

June 28, 2019, 2:50 pm
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I can't install Adobe XD. When I try to install it, i always get the error code 183

Exit Code: 183

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:20.1.12.4

FATAL: Error occurred in install of package (Name: UWPAssets Version: 20.1.12.4). Error code: '183'

WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD/PluginCleanup.exe" failed with exit code: -1073740791

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I tried all of the solutions mentioned here :Error code 183 when installing XD on Windows

But none of them helped. These solutions are also so complicated, how can you even dare to suggest that stuff? I'm tech savy, but many people aren't and they are completely lost with a guide like this. Maybe just try to make working software in the first place?

 

I completely reinstalled the Adobe CC (Uninstalling every Adobe App...)

Nothing. It just can't be bothered to work.

 

What the hell is this? I am an Administrator on my PC. I have to be since I'm the only user. I only have one C: drive on my laptop.

 

Fix this, I need to get work done!

 

Edit: Just noticed that XD shows in my programm list and seems to be working. However, the CC manager is completely unaware of this and treats XD as if it's not installed. So i guess the next update will break it again.

 

Baffling how a multi billion dollar company is incabable of making software that installs correctly.

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No idea what to do

June 29, 2019, 11:28 am
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Exit Code: 183

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:20.1.12.4

FATAL: Error occurred in install of package (Name: UWPAssets Version: 20.1.12.4). Error code: '183'

WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD/PluginCleanup.exe" failed with exit code: -1073740791

-------------------------------------------------------------------------------------

 

Every time I try to download Adobe XD this pops up. When I go to the website on the error code and solution it just says to click retry and downloads again. I click retry but the same error code keeps coming up.

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Can't install XD after updating Windows 10

July 1, 2019, 8:14 am
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Hi, I can't install XD since Creative Cloud says I have an older version of Windows 10 but I have recently updated it.

 

Neither Creative Cloud allows me to install a previous version of XD. What can I do?

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Unable to Install XD on Windows (Exit Code:183)

June 10, 2017, 9:29 pm
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I know other people had these problems before but none of the solutions suggested worked for me. I have contacted both customer support and @AdobeCare and the latter suggested posting to this forum.

 

Issue:

When trying to install Experience Design on Windows 10 on my Surface Pro 4, the download stops at around 44% and fails. This is the error message that appears.

 

Exit Code: 183

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.28.10

FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.28.10). Error code: '183'

WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

-------------------------------------------------------------------------------------

 

What I tried:

1. Uninstalling Creative Cloud, clearing temp files and app data and using Adobe CC Cleaner and reinstalling Adobe Creative Cloud.

2. Contact Customer Support. The representative did the above as well using remote screen share to control my computer. Checked antivirus and firewalls but they were not the cause of the issue. Kept telling me that I had to have Windows 10 Anniversary update (which I did) and that Experience Design was in beta and not supported by Adobe Customer Support before suddenly disconnecting the chat.

 

If there is anything else to try, let me know. Thank you.

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How to clean uninstall Adobe products

March 26, 2018, 3:24 am
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Hello,

 

I had Creative Cloud and Photoshop CC 2018 on my PC which I uninstalled, first Photoshop then Creative Cloud. Problem is that the uninstaller from Adobe does not seem to clean it all as there remains a AGCInvokerUtility.exe in my startup tab from the task manager. Target is pointing to C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient and actually when I looked over CommonFiles, there also remains an entire Adobe folder which takes space on my drive uselessly!!

 

So I did some research and went to my registry, searched for anything containing "invoker". I indeed could see few entries related to Adobe Invoker Utility... I didn't do anything yet. I'm quite annoyed by "not clean uninstalled" apps, as what remains takes space, leaves junk registry entries and stuff.

 

How could I delete ALL Adobe related entries properly (for former Creative Cloud and Photoshop CC apps)?

Related question, if I had to manually intervene, how would I be sure it is all? It leaves an obscure situation after uninstall where you think everything is deleted cleanly but well... that's not the case.

 

Adobe, please also take this into account for future developments... It's really hard to get rid of Adobe products once they were installed. So I'm considering next time not to take any.

 

Thanks in advance.

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If i buy the Business Membership, would i be able to install my apps in more than two computers?

July 2, 2019, 7:45 am
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  I work at a big company, and we are planning to migrate to Adobe Cloud. But of course, we would want to buy a Business Membership so we'd be able to give access to all the apps to all the employees. Installing every app on every member's computer. But after reading some other discussions about it, i saw that in an individual membership you can only install it in two computers for every membership.

 

Please, help. I really want the company to migrate to Adobe Cloud, but without this, it wouldn't happen.

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Adobe XD (Error 191)

July 2, 2019, 8:46 am
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Hi, im trying to reinstall Adobe XD on my laptop and im getting a error 191 code.
Have tried the following steps listed on the help page (enabling firewall, reinstalled creative cloud, User is already in Administrator Group, etc.)  and its not working.
Would like some assistance on this

Thanks

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Download photoshop

July 3, 2019, 5:56 am
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hi, I used to have photoshop installed on my laptop. after a new setup, I have to reinstall it. In the Adobe creative cloud I can only see the trial version or buy it again. As I already have a license, I do not want to buy it again.

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Freeing disk space on AUSST server?

July 3, 2019, 9:23 am
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Hi all here,

 

We have an AUSST server, with software installed on D:\ drive on 500GB disk.

This 500GB is now almost full (less than 2GB free), et we encounter trouble to obtain updates from this AUSST server with our adobe creative cloud client desktop.

 

How can we freeing disk space on this server?

How can remove old version of Adobe products we can't use now?

 

Here, our directory tree on AUSST server:

 

Any help appreciated!

Thanks.

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取消會籍

January 24, 2018, 10:37 pm
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不要叫我聯絡員工，做過，沒效用

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Reinstall Lightroom Classic

July 3, 2019, 12:29 pm
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Hi. I uninstalled my Lightroom, now I cannot get it installed again. It does not appear in the Creative Cloud App. How do I get it back? Please help!

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