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Creative Cloud will only install on C: drive

March 30, 2017, 8:35 am
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I downloaded CreativeCloudSet-up and started it. I never got the option to choose where I want the program installed, it automatically installed on my C: drive. Due to running a PC with a SSD and a HDD I want the program installed on my HDD since it has a lot more space on it. Someone in another thread meantioned to let Adobe Cloud install on my C: drive then press the gear in the top corner, then preferences and then move it to where I want it, but that didn't work either.

I need help with getting the Creative Cloud set up to install onto my D: drive and then keep installing my other programs there aswell as my work. So far it won't do that and I don't have the space available on my C: drive.

Any help is greatly appreciated, thank you.

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PREMIERE PRO 2017 WON'T INSTALL

February 3, 2017, 5:25 pm
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I have windows 8.1 and it says that it has the newest update, but last update was 2015. So I installed the newest one and Premiere Pro 2017 still won't install. Please help!!!

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CS6 Premiere

March 30, 2017, 8:34 am
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Hi there, I have been paying Creative Cloud since December last year, I mainly needed AE, but Premiere would be great to have rather than just use the university computers for that. I can only use CS6 on my laptop, when I downloaded AE my options were different. After a couple of months I tried to download Premiere but since then I don't have a "View Previous Versions" option, I can only "Try" Premiere CC, no option to install it but I'm still paying?? So the only thing I can use is AE at the moment, because I can't download any previous version's apps anymore. I wonder how I get in touch with these guys to solve this or if anybody knows what is going on? Thank you so much!

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15 days free and after?

March 30, 2017, 9:26 am
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Hi!

 

I would like to know how to try the 15 days InDesign for free without interrupting the service after those 15 days, if I would like to continue with it.

 

On the other hand, this is for the company I am a shareholder myself. Shall I create another kind of account or is this one ok, please?

 

Thanks a lot for your help!!

 

Fátima

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Conflicting Chrome browser and AdobeCC issues

March 22, 2017, 6:27 am
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I'm running the current version of AdobeCC(2017) and using OS X El Capitan 10.11.6

 

After about a half days work chrome won't allow me to open new tabs, I can't take screen shots, thumbnail preview's won't generate and preview itself won't allow to quickly view an image or file.

 

I've found that if I either shut down all the adobe software I'm using it all comes back instantly. Eventually I have to restart completely so this issue will hold off for a period of time.

 

Anyone have any thoughts to help.

 

Thanks

 

[Title edited for question clarity and future forum search... Mod]

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If I try for a certain period, can I install the program creative cloud on 2 computers

March 30, 2017, 12:23 pm
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Can I install creative cloud on 2 computers...and my Iphone? Or just one of the 3?

 

Thanks! Have a nice day!

 

 

[moved from non-technical lounge to Creative Cloud Download & Install by moderator]

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Error Code 1 when installing Creative Cloud desktop app

March 29, 2017, 6:07 pm
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Hi,

 

I have been having troubles too lately, not able to start Creative Clouds. Uninstalled it. Now i can't even reinstall it anymore (error 1) Not great when you need to deliver work Windows 10 here.

 

I tried the failed-install-creative-cloud-desktop process as well, no luck!

 

 

thanx

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Exit Code: 39

March 31, 2017, 5:36 am
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Exit Code: 39

Please see specific errors below for troubleshooting. For example, ERROR: DW042 ...

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

 

ERROR: Directory does not exist : /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/uninstall/Uninstall Product.app

ERROR: DW042: ARP Entry couldn't be created for language : en_US

-------------------------------------------------------------------------------------

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Creative Cloud 2017 - stuck at validating license

March 30, 2017, 9:10 pm
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I can sign in to my Creative Cloud manager but when I initiate Photoshop a box comes up that says validating license spins for a few min and then disappears, only to reappear again. I have uninstalled it and used the cleaning utility but nothing seems to work.

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creative cloud seems to be taking longer

March 21, 2017, 1:36 am
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Hi, after purchasing 1 year subscription of CCI and download+install of Creative Cloud on Mac, I get this error.

I have no idea how to solve it.

The internet connection is good (actually I tried with 2 different wifi, but still same problem.

 

Screen Shot 2017-03-21 at 4.22.27 PM.png

 

Screen Shot 2017-03-21 at 4.22.22 PM.png

 

I click "HERE" on the first image, but I don't get anything helpful.

What to do?

 

Thanks

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Creative Cloud App won't install Premiere/Apps

March 30, 2017, 7:17 pm
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Hello, I just purchased a Premiere Pro after trying the Trial version (which worked flawlessly.)

 

Adobe Cloud App shows Premiere Pro as an option to install. Upon installation (which also loads Adobe Encoder,) immediately after installation the Cloud App states that nothing has been installed. No error codes, nothing.

 

Currently running 64bit and 24gb's of ram on Windows 8.1, running as Admin.

 

I am unable to force delete program from control panel, to reinstall.

 

I have reinstalled Adobe Cloud App itself.

 

In preferences, I am online; on Adobe Cloud, Premiere is active and am able to make changes to account.

 

Despite all of this, I am unable to download Premiere.

 

Any options anyone can recommend? TIA.

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Installing from the cloud on new computer

March 31, 2017, 6:16 pm
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Hi I have been using the creative cloud and just got a new computer. I am uncertain on how to download my existing apps onto the new computer. It keeps bringing me to the purchase page, but I have already purchased them previously.

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Reboot the pc and keep the Adobe Collection

March 31, 2017, 6:11 pm
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Hello, I have the adobe package for students, I need to reboot my computer and still be able to reinstall the programs I use as a student of design. Is it possible to reboot windows 10 and keep adobe programs?

 

 

thanks in advance

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Re: Creative Cloud - BUG Changing Installation Directory for Apps

October 1, 2015, 1:19 pm
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New PC in near future .. so asking in advance.

 

Do you just specify a drive ... like E or does does it need a drive and folder .. like E:\adobe to do the product installs?

 

In other words, if just E is specified, will the installer find drive E and then create the correct folder(s) on the specified drive?

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Paid monthly fee but not able to connect

March 31, 2017, 8:40 pm
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I paid the monthly fee but when I try to open creative cloud to sign in to photoshop it gives me free trial or buy options.  I already bought.  Does anyone know how to proceed from here?

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How do I uninstall my current versions of Adobe products?

April 1, 2017, 7:22 am
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LR Install waiting.................jpgHow do I uninstall my current versions of Adobe products?

I cant see Photoshop Illustrator or Media Encoder CS6 in my add and remove program window.

how do I locate them to remove?

(see image above snap shot of where I'm stuck)

 

again any ideas welcome

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language in premiere

April 1, 2017, 11:47 am
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my creative cloud is setting in italian but i tried several times to uninstall and reinstall premiere but it's always in english.

how can i resolve this?

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how to change installation directory

October 31, 2015, 3:31 pm
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Hello,

 

I want to install my creative cloud apps in a other folder. Therefore I changed the settings for the app-directory in the creativ could manager to drive D: but creativ could manager says during installation "not enought space on drive C".

 

How can I install my cc apps on drive D ?!?

 

Dirk

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Latest Photoshop version "deleted" my Nik Plug-ins

April 1, 2017, 7:21 pm
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I recently updated my CC Photoshop and Lightroom. I had Nik Collection Plug-ins which were accessible through Filters in PS but with the new update they are gone. I can still get to them in Lightroom. How can I get them attached to Photoshop CC again?

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Creative Cloud won't let me download Photoshop CC trial?

November 25, 2013, 10:36 pm
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Every time I open Creative Cloud, it tells me that CC needs to be updated, with bug fixes in the new installation. After it finishes updating it doesn't allow me to download the trial. When I go to the download page on Safari (https://creative.adobe.com/products/photoshop) and click "Download trial", it takes me to Creative Cloud but does nothing.

 

Screen Shot 2013-11-26 at 12.35.31 AM.png

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