Lightroom only has a grey box when it opens and photoshop doesn't open at all.
They were fine until I made the recent update and I need to use these on a daily basis so I am in need of help?
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I recently updated both Lr and Ps CC 2016 and my photoshop and they both don't work can you help please?
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Getting a download error under the Apps tab in the CC desktop App.
I've scoured the internet, checked all the forums done everything I could find and yet still no solution. I've removed the temp adobe files, signed out, signed back in. Software and everything works but the CC App won't show me current status or updates of all the software. It is an Enterprise account and I found out our IT department was blocking all Adobe updates so I had them remove the block for me and still nothing.
I get a message that says
Download Error. Press Retry to Try Again Or Contact Customer Service Support (-7). I can't find any reference to error code -7. Please help!
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Fatal Error 143 When Installing & Updating
I went to install Adobe Illustrator today and I noticed there were some new updates. I tried installing Illustrator first and I got the error below. I tried updating Bridge, Premier Pro, and Media Encoder and got the same error. I have searched everywhere and I can't find a solution. I have given it Administrator privileges, disabled all Antivirus, Firewall, etc...I have also restarted my computer. Nothing is working. I had no issues prior to this update. I am using the Creative Cloud Desktop App on Windows 10 Pro 64 bit. Please help me. I have an urgent project to complete. Thank you.
Exit Code: 143
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 2 warnings(s)
FATAL: Error (143) in getting commands for pimx at path 'C:\adobeTemp\{7B46785D-8148-456E-A782-4F070C844B50}\AdobeIllustrator20-Core.pimx'
FATAL: Error occurred in install of package (Name: AdobeIllustrator20-Core Version: 20.0.0.141). Error code: '143'
ERROR: Failed to delete file: 'C:\Users\jason\AppData\Local\Temp\{59074742-4962-4168-9693-EDC15D237271}\AdobeIllustrato r20-en_US.zip.aamdownload' LastError:32
ERROR: Failed to delete file: 'C:\Users\jason\AppData\Local\Temp\{59074742-4962-4168-9693-EDC15D237271}\AdobeIllustrato r20-en_US.zip.aamdownload.aamd' LastError:32
WARN: Source 'C:\adobeTemp\{7B46785D-8148-456E-A782-4F070C844B50}\AdobeIllustrator20-Core\StagingArea_ x64\Common\Bridge CC 2015 Extensions' doesn't exist
WARN: Error in getting command. Error code: 7
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Re: Creative Cloud desktop failed to update - Error 1002
hello , the procedure described didn t work to me and I get the same 1002 error. I followed the procedure indicated, unistalling, cc cleaner , installing as per link etc etc but I got same error. I have also tried to update it in safe mode but it didn t work. I have also tried to clean the AManager , OBE foles etc etc but again, same 1002 error. I hope someone has an idea of I can overcome this. The Log I have ( last attempt) shows this:
Mac os X yosemite, firewall disabled, connection via cable.
06/13/16 17:05:46:315 | [TRACE] | | AdobeUpdateService | AdobeUpdateService | | | | 477 | Initializing Communication Channel with ACC with pipename: 2A7F707C-1BE2-43CE-A085-82F3268716FA
06/13/16 17:05:46:658 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 477 | Successfully created the client thread
06/13/16 17:05:46:658 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 477 | Successfully initiated communication
06/13/16 17:05:46:658 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 477 | Communication is open on the other pipe. Closing the static guid and re-opening for new clients...
06/13/16 17:05:46:658 | [TRACE] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 |
06/13/16 17:05:46:669 | [TRACE] | | AdobeUpdateService | AdobeUpdateService | | | | 477 | Initializing1 Connection Channel with Service with pipename: F7C71944B49B446081C0603DE90E4855
06/13/16 17:05:49:347 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | received ipc packet to handle on commpipe = 2A7F707C-1BE2-43CE-A085-82F3268716FA
06/13/16 17:05:49:383 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | received ipc packet to handle on commpipe = 2A7F707C-1BE2-43CE-A085-82F3268716FA
06/13/16 17:05:52:785 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | received ipc packet to handle on commpipe = 2A7F707C-1BE2-43CE-A085-82F3268716FA
06/13/16 17:05:52:785 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 |
06/13/16 17:05:52:787 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | Empty LBS Path received. Getting LBS Path of Utils...
06/13/16 17:05:52:788 | [ERROR] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | could not get Temp Folder path
06/13/16 17:05:52:788 | [ERROR] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | Could not copy LBS to temp
06/13/16 17:05:52:788 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | sendMessagetoClient for guid 2A7F707C-1BE2-43CE-A085-82F3268716FA
06/13/16 17:05:52:788 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | Write packet on guid pipee 2A7F707C-1BE2-43CE-A085-82F3268716FA and message <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<output>
<result>Fail</result>
<actionType>createProcess</actionType>
</output>
06/13/16 17:06:01:295 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 4898 | received ipc packet to handle on commpipe = 2A7F707C-1BE2-43CE-A085-82F3268716FA
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Payment confirmed, Photoshop program cannot be activated
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order still processing
i have recently purchased photoshop but my order has been showing ' your order is being processed, this may take a few minutes, do not click back or reload this page to avoid duplicating the purchase' for over an hour now.
will it ever go through?
what do i do?
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lightroom 6 and lightroom cc update problem
i bought a a copy of lightroom 6 originally, since i have purchased creative cloud cc but am have issues updating lightroom ! is this due to the original lightroom 6 and how do i get around it
many thanks in advance
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Lightroom 6 showing as Lightroom CC in Creative Cloud
Hi,
I bought a copy of Lightroom 6 in a store a couple of months ago and it has been working on my desktop fine, yesterday I bought a laptop and am now trying to put it onto it but I have put the codes in and everything was looking good but it downloaded Creative Cloud, not Lightroom. I opened Creative Cloud, went to where the programs are, it does list Lightroom but has it as the CC version and not Lightroom 6. It has started doing another download to download Lightroom CC and I don't know if I should let it because I don't want Lightroom CC because I do not want to start paying monthly when I have already bought the program. This seems a bit more complex than I thought it was going to be, something's changed since I did it last time (which does happen often, I'm not always the sharpest on updates).
Is Lightroom 6 still valid? Should I let it download CC?
Thank you.
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Creative Cloud plan renewed, yet unable to use the subscription
I've encountered the issue of renewal problem, the transaction on 7 June 2016 is successful yet the CC keep saying I need to renew the subscription. I've been contacting Adobe chat representative 3 times and contact support 2 times during this 2 months and no one contact me at all, even they've promised their technical team will contact me in 24-48hours every single time.
Now my trials are all over too and I couldn't use any of the softwares, which is affecting my business. Could anybody help?
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Problem with the testversion of Adobe Premiere
Hello Guys,
im quite new to the whole creative cloud thing, and yesterday i wanted to test adobe premiere. So i downloaded the creative cloud first and in the application i downloaded premiere and the application told me that its installed now. But there is no button to open it. here is a picture from it :
Sorry for my bad english
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I can't install Creative Cloud. Error code: 72
I was trying to update CC but I couldnt so Ilooked up and it said that it was recommended to desinstall and the install again the program but is no working. Now it shows up that there's problems with the file's download. error code 72. Please help!
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Photoshop and Illustrator not opening after Windows 10 Anniversary Update
Hello!
After Windows 10 Anniversary Update, Photoshop and Illustrator don't want to open. What should I do?
Thank you!
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Creative Cloud desktop download stuck
Hi all
I just signed up for the Creative Cloud photography package and the installer is just stuck at around 40%. I have no error message or anything, it's just hanging there and it won't even let me stop the download to restart it either.
Any ideas?
Thanks for any response
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Creative Cloud app does not show File Menu or apps in Windows 10
When Creative Cloud launches it opens up blank with just the heading Creative Cloud in white text on black background. No apps are displayed.
My Windows 10 computer meets all the minimum requirements for Creative Cloud apps and I have reinstalled Creative Cloud several times with same result. All FAQ seem to relate to pre-windows 10 and/or involve hacking windows settings which I am not comfortable with. It cant possibly be this hard otherwise no one would use CC apps.
Mike
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Direct download for Lightroom and PS?
Is it possible to try and download/install the programs directly?
I can't seem to find any solution to the problem I'm having installing the Creative Cloud Desktop...
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Trouble on installing Adobe CC on Win7-System
It is now quite 24 hours, since I am trying to install this ...... product on my notebook.
Already I am tired of trying, read the error logs, manually add folders, and repeatedly change access permissions... It REALLY sucks!!! We are talking of a product for nearly 1000 bucks a year, and cannot be installed simply by using an installation routine??? What the hell is this crap???
I don*t want to become an IT-nerd by google every singel error code. I just want to install my legally purchased copy of Adobe CC.
The error codes appear in a row of numbers: 143, 184, exit code 7... ba ba ba...
Back to seriousness... What did I do?
Win 8.1, 4x3.8 GHz CPU, 8 GB RAM, 500 GB free space on system partition
- download Adobe CC-Client
- started client as administrator
- click install next to Photoshop
- waiting...
- receiving error message, and reading it
- going into the specified folder c:\program files\Adobe\ and creating MANUALLY the folder "Adobe Photoshop CC 2015.5" (WHY THE HECK IS THAT NECCESSARY?)
- repeat installation
-wait
- recieving error message, reading it
- going into specified folder c:\program files\Adobe\Adobe CC Photoshop CC 2015.5\ creating new folder "Required" (WHY DO I HAVE TO DO THIS?)
- restart installation
-wait
- finally succeeding
Same procedure on my notebook - BUT WITHOUT any success...
Win7, 2x2.1 GHz CPU, 4 GB Ram, 350 GB free space on systempartition
- Error message keeps coming:
Fatal: Error (Code = 184) executing in cimand "MoveFileCommand" for package: "AdobePhotoshop17-core_x64" version 17.0.0.88
WARN: Unable to move file at ..... to c:\Program files\Adobe\Adobe Photoshop CC 2015.5\opencd_highgui249.dll Error 32 the process cannot access file , because it is already in use. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
I changed the user rights as well as the NTFS rights three times to the requested options, and restarted the system... But it still keeps telling me the same issue...
Exciting counter fact: Lightroom installation worked out fine! How is that coming????
Next step to solve is: My library cannot be initialized, due to some problems... BUT WHICH ONES??? I tried the Adobe Cleaner Tool, also the Limited Acces Repair Tool 1 All, but I could just fix the update issue. The library still remain inaccessible... Neither on PC, nor in Lightroom on Laptop.
Any ideas, how to solve this? A whole weekend wasted on installing Adobe CC ... In this time I could have finnished the project already. I am much more then just angry... If only I could I would use different products instead. But I am stuck with this stuff, I am afraid.
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I cannot install the Creative Cloud desktop
When I try to install the CC desktop I get a message:
'Adobe Creative Cloud , required to solve this problem on is damaged or missing . Download and install Adobe Creative Cloud again through ' http://adobe.com/go/adobecreativecloudapp '
Redo the CreativeCloudSet -up does not help. removing the app with the Creative Cloud Uninstaller gives no result. I also tried to remove all of the Adobe files with the Adobe Creative Cloud Cleaner Tool.
I had a working CC but had a crash caused by a virus . Many files , including those of CC have been removed.
What is the problem?
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Purchasing InDesign through Amazon
I purchased a one month InDesign subscription from Amazon. For some reason, my cloud account isn't showing it. I am trying to access the software to finish a project. Please advise on what may be the problem.
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InDesign Trial
I downloaded the InDesign trial. In my CreativeCloud Apps screen it shows open. I clicked the open button which launched and Adobe licensing screen (PDApps). For some reason it isn't registering. Sending me to my subscription manager to renew. I am not trying to renew, I am trying to use the trial.
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Cannot update Adobe Premiere - Error 117
Hi,
I cannot seem to update my Adobe Premiere installation. I get this error message:
Exit Code: 117
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Fatal Error '117' occurred while download
FATAL: Error occurred in download of package (Name: AdobePremierePro10AllTrial Version: 10.3.0.202). Error code: '117'
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I've seen a few similar messages on this forum, although mostly about Illustrator or Photoshop. None of the offered solutions worked for me. Please help me.
Thanks in advance.
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